Privacy Policy

Last updated: December 20, 2025

Trent Cox Design LLC (“TCD,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit https://trentcoxdesign.com (the “Website”) or interact with us through our services.

By accessing or using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

Information We Collect

We collect information that you voluntarily provide to us, as well as limited information collected automatically through analytics tools.

Information You Provide

We may collect the following information when you contact us, request a quote, or engage our services:

• Name

• Email address

• Phone number

• Business or project details

• Other information you choose to share, which may include confidential business information

 

Payment Information

For website maintenance, hosting, or support services, payments are processed through Stripe, a third-party payment processor.

• We do not store or process credit card details on our servers

• Payment information is handled securely by Stripe

• Stripe’s use of your information is governed by their own privacy policy

 

Automatically Collected Information

When you visit the Website, we may automatically collect:

• IP address

• Browser and device information

• Pages visited and interactions with the Website

• Referral sources

This data is collected in aggregate and is used for analytics and performance monitoring.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quote requests

• Communicate about services and projects

• Provide website maintenance, hosting, and support services

• Manage subscriptions and billing (via Stripe)

• Improve website functionality and performance

• Monitor usage trends and site effectiveness

We do not sell, rent, or trade personal information.

User-Provided Content & Testimonials

If you voluntarily submit a testimonial, review, or other feedback to Trent Cox Design, you grant us permission to use that content publicly. This may include displaying testimonials on our website, in case studies, in marketing materials, or on social media.

Testimonials may be lightly edited for clarity, grammar, or length, but we will not alter the original meaning or intent. We will not publish email addresses or other private contact details. If you request that a testimonial be anonymous or removed, we will make reasonable efforts to honor that request.

Forms & Submitted Information

Information submitted through contact or request-a-quote forms (including via Ninja Forms) is stored securely and accessed only by authorized personnel. This information may be retained for service delivery, communication, and recordkeeping purposes.

Email Communications

We may use third-party email services to send communications:

• Mailgun for transactional or service-related emails

• Brevo for email lists or marketing communications (where applicable)

You will only receive marketing emails if you have opted in, and you may unsubscribe at any time. Service-related emails may still be sent as necessary to provide contracted services.

Cookies & Analytics

This Website uses cookies and similar technologies for basic functionality and analytics.

We use:

• Google Analytics (GA4)

• WP Slim Analytics

These tools collect anonymized, aggregated data such as page views, traffic sources, and general location data to help us understand how visitors use the Website.

You can learn how Google uses data here:
https://policies.google.com/privacy

You may opt out of Google Analytics using this tool:
https://tools.google.com/dlpage/gaoptout

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

Client Portals & Third-Party Tools

Client communication, project management, or collaboration tools may be provided through third-party platforms (such as Basecamp, ActiveCollab, or similar services). Any information shared through these platforms is governed by their respective privacy policies.

Third-Party Services

We may use trusted third-party services to operate our Website and provide services, including:

• Stripe (payment processing)

• Google Analytics

• WP Slim Analytics

• Mailgun

• Brevo

• Website hosting providers

• Project management or collaboration platforms

These providers receive only the information necessary to perform their services and are required to protect your data.

Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and support business operations.

Your Rights

You may request to:

• Access the personal information we have about you

• Correct or update your information

• Request deletion of your information, where applicable

Requests can be made by contacting us using the information below.

Children’s Privacy

This Website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Trent Cox Design LLC
Email: hello [at] trentcoxdesign [dot] com
Charleston, South Carolina